We are honored that you chose Storytime Character Co.  for your next party/event! To ensure that your event is a success, please look over the information below.

All parties and events are reserved on a "first come, first serve" basis. We recommend you book your event at least 4 to 6 weeks in advance to ensure your favorite character and time slot. A client’s performer/character request is based on availability of the performer/character and is not guaranteed.

Deposit and Payments

Your initial payment (roughly 50% of your total package price) is due within 7 days of booking your event/receiving your invoice in order to reserve your time and character. Initial payment amount varies based on package and your balance will be sent to you in an invoice once we receive your signed agreement. If you book with us, yet fail to make your payment within 7 days, we re-open your spot, and make it available to be booked by someone else. If you still wish to book us after this time, you will need to re-book according to availability. You can pay your initial payment with Paypal to Storytime Character Co.  The remaining balance/final payment for your party is due to before or on the day of the event. This amount will also vary based on the package. For payment on the day of, we ONLY accept cash. We recommend giving the final payment at the beginning of the event and putting it in an envelope in case a child is nearby.  If you’re making your final payment before we accept checks or Paypal.

If an event is further than 15 miles from the performer's home location, there will be an additional travel fee added to your total package price and included in your invoice. Our current performers are located in 94513 in Brentwood. If a toll is required to reach your event, the price of the toll will be added to your total package price and included in your invoice. The total travel fee will be calculated prior to invoicing. 

The package price does not include gratuity for the Performer. If you feel your performer has done an outstanding job, gratuity is always welcome. We recommend the standard 15-20%.

Canceling and Rescheduling

We understand that life happens, so if you have an emergency and need to change the date or time of your event after booking, we will try to accommodate you as best we can and will apply your initial payment to another date/time as a one-time courtesy. If you do need to change the date/time, please let us know as soon as possible so that we can book other parties during your previously booked time, as well as try to accommodate your new requested time into our party schedule. An event can only be rescheduled once and any and all changes must occur at least 7 days prior to your event. Any changes after that time will result in a cancellation.

A client may make a cancellation up to 14 days prior to the event for a full refund. If a cancellation is made after that time, a refund of 25% of your initial payment will be issued.

In the event of bad weather, serious illness, or other unforeseen emergencies, we reserve the right to cancel the event and offer an alternative date if available. If cancellation is made by Storytime Character Co., a full refund of your payment will be issued.

Covid Policies

All Storytime Character Co performers and accompanying attendants are fully vaccinated.  If an event is canceled by the company due to covid concerns we reserve the right to reschedule with a different character of mutual choice with client or offer a full refund.

Responsibilities

The Storytime Character Co. does not assume responsibility or liability for any accidents or damages caused during your party/event. The client must inform Storytime Character Co.  of any allergies to products that guests may come in contact with during the event such as nail polish, cosmetics, face paint, etc. It is the responsibility of the client and guests to take precautions to avoid such items. Storytime Character Co. is not responsible for allergic reactions to any products used at the event or for any injuries, negligence, or unruly behavior during parties. Please chaperone all party guests. The performer is responsible for the entertainment and flow of the event and activities. The client is responsible for monitoring disruptive behavior and attending to any child who does not want to participate.

Safety

It is our utmost responsibility to keep our performers and party guests safe. If ever there is a situation where the performer feels themselves or others around them are unsafe, they will address the issue with the party host. If the issue is not resolved, the performer has the right to leave and no refund will be given for remaining time.

Additional Children

Each party has a recommended amount for the number of children in attendance. This allows for quality interaction and a stress-free performance from our characters. If the number of children exceeds the disclosed number provided by the client, the performer has permission to alter the itinerary of activities as they see fit in order to complete the party within the allotted time.

Additional Time

Every event is allotted the amount of time chosen by the client. Parties must begin and end at the scheduled time. A timely departure is necessary in order for the performer to safely commute to her or his next event. Staying additional time is at the discretion of the performer and they will be compensated for any overtime starting at $20 for an extra 15 minutes. If you wish to extend your allotted time, please contact Storytime Character Co.  at least 7 days prior to your event. No time changes can be made after that time.

Smoking & Eating

The costumes and property of Storytime Character Co. are very valuable and will not be subject to smoke or food of any kind which can cause damage to the wigs or costumes. We understand that accidents happen, however, the client may be held responsible for excessive damage sustained to costumes and property of Storytime Character Co. during Client’s event. The cost to replace/repair damaged/broken costumes or materials will be billed to the Client.

Activities

We want to make your child’s dream come true and will do our best to substitute or complete any activities that you request. Activity options are listed on our website. For custom packages and/or activities, please contact Storytime Character Co. at the time of booking to discuss how we can best accommodate you and your child. Unless requested for alternative activity options, the performer will perform the package activities listed on the website. Party breakdown and activities will be finalized no later than 3 days before the party/event.

Location/Event Set-up

We will gladly participate in outdoor events, weather permitting. The characters will need a dry area free of mud and dirt. We will not be able to do an outdoor party or event if the temperature is above 90 degrees or below 70 degrees. If the weather is cold, performers are allowed to wear their winter cape and other accessories at their discretion. Activities may be affected depending on the conditions. If rain occurs and the event has been scheduled outdoors, it is the responsibility of the client to arrange for an indoor event.

A chair or appropriate seating arrangement must be provided for each performer by the client in order to successfully complete the story time/singing portion of the party.  A table and two chairs per person doing tattoos must be provided for children to sit during glitter tattoos. All pets must be contained away from the party area.

Photo Release:


We love to see our performers making your child’s dream come true! After your party, please send us your review on how our performer did as well as any photos you took at the party/event. We would love to see them! By signing this agreement, any photos you choose to send to us are signed as release to be used by Storytime Character Co.  for website, social media, and promotional use. You and your child’s personal information will never be shared.

Other Entertainers: 

The Client cannot have any performers from other entertainment based  businesses present while Storytime Character Co.  is at their event. Our performers are trained to portray their characters in mannerisms, speech, movement, storytime and more. If there are other princesses present that are not associated with  Storytime Character Co. who are not trained to our standards or share the high quality costuming we  pride ourselves on, this could reflect poorly on our brand as attendees may associate them with Storytime Character Co.

Mermaid Clause

In the event of an emergency, our performer may need to remove her tail. To avoid this happening, or ruining the magic, please make sure the children are being watched during the entire duration of the event. If the performer feels unsafe at any time, they may get out of the pool until the situation is mended by the party host. All children who are participating must have basic swim knowledge or be in life vests during the entire duration of the event, if anywhere near the vicinity of the pool. 

Santa Performer Clause:

When booking our Jolly Santa performer, you are booking just the performer’s time. We at Storytime Character Co. do not provide any sort of seating arrangement or backdrop unless discussed prior to the contract being signed. Add-ons may incur additional fees. 

Advertising: 

The Client is welcome to promote any meet and greet or activities Storytime Character Co. leads at your event. However, due to copyright standards, the Client must not use cartoon photos or princess names from copyrighted films. We will provide you with our generic princess names and promotional photos of our performers for graphics the client can create and distribute.  (Storytime Character Co.  is not associated with Disney so names such as Elsa,  Anna, or Frozen cannot be used when advertising Ice Queen and Ice Sister are some examples of names of our characters.)